I cannot register my paper online. What should I do if the webpage does not update?
Pay attention to whether you have attached any files with the order registration form. Sometimes their format is not supported or the size may exceed the allowed limit. In such cases, forward the files to the customer support team via email.
I have picked the wrong deadline/complexity level/order type/paper length. Can I edit the details?
Once you have submitted the order registration form, you cannot edit it on your own at any time you wish. You will have to contact our customer support team and ask them to submit the updates on your behalf. Keep in mind that once you change the details, you will have to pay compensation for the changes of the requirements.
How can I add extra pages to my ordered paper?
A client can just register a new additional order on the website. You need to find the ID of the order you need to extend, then you will see the “Additional Order” button, and once you click it, you will be able to place an additional paper. Just specify the exact number of pages you need, pay for those papers, and your assigned writer will be notified of it. You can also contact the customer support team for help if you cannot do it on your own.
How can I be sure that a writer is working on my paper?
Once our company administrators assign a writer to work on your paper, you will be able to see his/her writer’s ID in the order details section.
Do customers have the possibility of placing a draft order with your company?
Sure, it is an additional service that is placed separately and paid extra. When you order a draft, your assigned writer is supposed to send it after half of the deadline has passed. Besides, a draft is usually a one-page document.
How can I send a revision request?
Clients have an option to request a revision of the order if they are not completely satisfied with the quality they got. The company provides a free revision option within 48 hours or 30 days after the deadline expiration. The time given for free revision depends on the paper length: 48 hours are provided for short papers and 30 days for long papers (20 pages and more). To send a revision, you need to go to the completed orders, and click the order details form of the paper at hand, and press the “Request a revision” button. If the process is complicated for you, it is possible to ask the customer support team for help.
How can I change my email address, phone number, and other details in the account?
Each person having an account on our website and using our services has a possibility of making all the necessary updates relating to the personal and contact information. It is just needed to go to one’s profile and click the “Edit Profile” button. Once you have implemented all changes, do not forget to save them.
How much time does it take to get a writer assigned to my order?
Our company’s administration does its best to find the most adequate writer as soon as you have placed the order. When assigning a writer, we make sure that he/she matches all requirements that you have placed. We want to ensure that the writer has all the necessary qualifications, and is thus capable of handling your order with flying colors. Usually, it depends on the order complexity how fast we can find the writer. Among the other factors that impact the speed of finding the writer are urgency, paper length, academic level, and others.
I would like to send a revision request, as I am not fully satisfied with the paper I got. However, the time for free revision has expired. Is it possible to send the request anyway?
If the free revision option has expired already, it is possible to send a revision for extra payment. You just need to place a separate order and choose the“Revision” type.
Can I talk to my assigned writer if I have any questions or inquiries connected to the writing process?
You can get in touch with your assigned writer, but we do not provide the option to talk on the phone whatsoever. Our company gives clients an opportunity to use the messaging system that allows them to send direct messages whenever they have any questions. In urgent cases, you can get through to our live chat support and ask for their assistance.
Where will I find my completed order?
You need to go to your profile page, find the Completed Orders section, and find the ID of the order at hand. You will be able to download it from there. More so, as soon as your assigned writer uploads the paper, you will get a notification via email.
Can you provide me with professional assistance with my test assignment?
If you have an exam or an online test, you can certainly count on us. While placing the order, pick “Online test” as the assignment type. Provide all details concerning the very assignment and also upload the materials that should be studied in order to prepare for the exam well. It is essential that you add as many clarifications as possible so that your assigned writer understands perfectly well how to handle the assignment. Moreover, you need to specify the exact time when the test will start as well as your time zone. Additionally, remember to provide the credentials to the site which the writer has to access to take your test.
Will you help me with my coding assignment?
No, unfortunately, we do not deal with coding, web development, app development, and other assignments related to the IT sphere.
How are clients of your company notified by you?
Our company sends automatic emails and SMS messages that aim to inform customers about the order writing process and other organizational matters, such as the time when a writer is assigned, the time when the order is uploaded, and other details.
Can I check somehow that a writer has been assigned to my order?
All order details can be seen in the corresponding section in your profile. You can trace the order status, which can also indicate when the writer has been assigned and when not yet. When the order status is “Processing,” it means that a writer has been found for your order to work on. If the order status is “Payment verification,” it means that we wait for your payment. When you see the “Sent/Completed” order status, you should look for the uploaded file in the completed orders section.
When will I get my paper?
Every client is bound to get his/her paper according to the set deadline. You were supposed to indicate the deadline in the order registration field. So, if you have forgotten for some reason what paper urgency you have specify, you can check on it in the order details field. Note that the countdown starts when your order is verified.
I have been facing troubles registering my order online. What could be the reason for that?
Sometimes, the website does not allow you to place an order due to the restrictions of attached file size. If you have been trying to attach some files to the order registration form, check whether their format is supported and whether they do not exceed the allowed file size limit. Instead of attaching all materialsto the form, try to forward those files to the customer support team via email. They will then send the files to your assigned writer. Remember to indicate the ID of your assignment in the email title.
Where will I find my uploaded paper?
Papers are normally uploaded to the system closer to the deadline expiration. As such, you can have access to the file as soon as you log in to your personal cabinet and go to the “Files” section.
I have been facing problems of paying for the paper. How should I resolve the issue?
It depends on what problems you have. When it comes to some financial transactions or serious payment troubles, we should inform you that our company administration does not deal with payments directly. When you do not have any acute problems, we can recommend you to try paying by another credit card or using another web browser for the payment transaction. Besides, you can always contact our customer support team for help.
Can my assigned writer send the paper earlier if he/she copes with it prior to the set deadline?
No, the papers are sent to customers strictly according to the deadline limits indicated by them. If a client, however, needs or wants the paper earlier, it is essential that he/she pays compensation for earlier delivery and change of deadline.
Can I receive a paper via email after my writer has completed it?
According to the company’s policy, finished orders are uploaded to the system when the deadline expires. To download the paper, you will have to log in to your profile. Additionally, our clients receive a direct link to their completed orders via email. However, if you cannot log into the website for some reason, keep in mind that you can ask the customer support team to forward the paper to you via email, but it is an extra option.
If I have already paid for the supreme writing level package, but I want to choose a specific writer, should I pay additionally for the “Preferred Writer” option?
The supreme writing level package does not guarantee that you can choose the writer you like. You are merely guaranteed that one of top 30 writers on our team will be assigned to you, but no choice to the client is granted. By ticking a respective writing level in the order form, you will be also provided with a plagiarism report. If you want a specific writer to work on your paper, you will have to pay additionally and pick the premium writing service. Our Writing Department will do their best to assign your writing project to the preferred writer immediately, and you will also receive a detailed plagiarism report.
I do not want to leave my contact details such as a phone number. Is it obligatory to provide them?
It is not imperative to provide your contact details. However, if you do, it means that you contribute to the effective communication that can be between our company and you. Therefore, if you provide your phone number, we will be able to contact you immediately in urgent cases.
Do you guarantee privacy? I am worrying that my personal information will be shared with somebody else.
Yes, we grant confidentiality to all customers who cooperate with us. All information is kept in security, and we never share any details with the third parties. Clients and their writers do not know any details about each other either.
Can I apply for only one revision within the free revision period?
No, clients are not limited in the number of revisions they are able to send. Just keep track of how much time is left for sending a free revision request.
Can I be certain that the paper I got is free from plagiarism?
Before uploading papers to the system, each of them undergoes a thorough plagiarism check.
Who will work on my assignment?
Our company has a team of writers who can handle any paper regardless of the topic, subject area or complexity. Therefore, if you are worried about who will deal with your paper, you can be sure that it will be the person well-versed in the discipline or your major. We carefully pick a writer according to the specifics of your paper requirements.
Do I get any guarantees that my papers are thoroughly edited and proofread for mistakes?
Our agency provides extra VIP services by using which you can order some additional options. One of them is called “Get an order proofread by an editor.” Once you pay for it, your piece of writing will go to an editor after being created by your writer.
How can I know if the writer is working on my assignment?
You can monitor the writing progress in your account. Just find the necessary order ID and pay attention to the status. Before the writer is assigned, the status is called “New” and then when we are waiting for you to pay, it is called “Payment verification.”If the writer is working on your paper, you will see the “Processing” status. As soon as your completed assignment is uploaded to the system, the status will change to “Sent.”
Customers can be notified of the change of the order status via SMS if they order a respective VIP service called “SMS notifications.” Every time the status of your piece of writing alters, a text message will be delivered to you.
I have made a mistake in the order placement process and I have indicated wrong paper urgency. What should I do if I need my paper earlier?
Please do not worry as we can provide the paper earlier per your request without any troubles. You just need to place a compensation order and notify your assigned writer of the new deadline. Keep in mind that you will need to pay extra depending on how much you shorten the deadline. Our customer support agents will help you calculate the difference.
I want to choose the same writer for my new order who has already provided papers for me before. Is it possible for me to check him/her for the rest of papers I place with you?
You can surely do that but choose the “Preferred Writer” option. Just find the writer’s ID and insert it into the appropriate field of the new order placement form. Keep in mind that the option costs additional 15% that will be added to the price.
What is your agency responsible for?
First and foremost, we are responsible for finding the writer who meets your qualifications and requirements. Second, we are here to assist our clients 24/7 and provide them with adequate support. Third, we ensure timely delivery of all papers no matter what their deadline or complexity are. More so, we make sure that the papers are checked via anti-plagiarism software and also edited and proofread.
Can you provide me with expert assistance when it comes to very complicated assignments?
We have different writers on our team: they are all graduates of reputable educational establishments and hold Master’s and Ph.D. degrees. So, you can be sure that our writers can cope with all academic complexity levels: from high school and college to Master’s and Ph.D.
Why may I have troubles paying for the order?
If you encounter some authorization error or payment failures, you can first of all try another web browser for paying or use another banking card. If these recommendations do not help you, you may be required to get in touch with your bank/payment processing agency.
I cannot successfully place the order online. I click the “Proceed” button, but the order form keeps loading and remains grey. How to deal with it?
Please check for any files that you have attached. They may exceed the allowed file size, so rather send any attachments via email to the customer support team. The customer support agents will then forward the attachments to your assigned writer.
I submitted my order payment, but the system is still expecting from me to pay for the paper.
First, check whether the payment process has proceeded successfully. Try to find the payment receipt in your inbox — it is a proof that the payment went successfully. If you have found no payment receipt, you can check out for bank statements in your profile in the banking account. You can make a screenshot of the banking statement and forward it to us. If neither a receipt nor a charge on the bank statement are available, it follows that the transaction was not conducted successfully. In this case, try to pay by using another browser/credit card/payment processing company.
I would like to check out first if my assignment can be done. Can I do that?
Sure, just send your instructions or descriptions of the paper to our customer support agents. After that, they will forward them to the Writing Department and will clarify with the writers whether any of them can handle the assignment.
Am I obliged to provide you with my phone number or email address?
No, we do not obligate our clients to leave their contact details, but we strongly recommend them to do so. It will enable us to guarantee effective and successful communication. In urgent cases, we will be able to get in touch with you.
I got notified that I will get a refund of my order. When exactly should I expect the money reimbursement?
On average, it takes us from 3 to 5 business days to handle the refund procedure. However, it also depends on your bank.
How can I get in touch with my assigned specialist?
According to the rules and policies of our company, clients can contact their writers via the direct messaging system on the website. This is the only way to get in touch with them — in your account. In emergency cases, it is possible to inform the live chat support about the inquiry you have, and then they will get in touch with the writer and forward the response to you.
Where will I find the completed paper?
It is possible to download the paper from your account on the website. Go to the Completed Orders section, find the necessary order ID, and find the file in the uploaded files section. If you cannot find the papers, contact the customer support team for help.
When will I get the completed order?
Please be sure that you will get the paper according to the deadline you have indicated in your order placement form. You can check the deadline in the order details section in your private account.
Can my assigned writer buy the book required for handling the order?
According to the company’s policy, customers have to provide all study materials on their own. Even if there are no books or materials in free access, clients have to buy them and then provide scans or copies to writers.
I was trying to submit the paper for a few times, but with no success. Why does not the website enable me to do that?
There may be different reasons for that, but the main reason lies in the exceeding file size. If the web page keeps loading, try to reload it. Instead of attaching files to the order placement form, forward them to our customer support team.
I want to extend my paper, but I have already placed the order with a specific number of pages. Is it possible to add a few pages?
You can notify your assigned writer of that and place an additional order. This option is available in the order details form — you just have to click the “Additional order” button. As soon as you specify the details, you will have to pay for the additional order. The price will depend on the number of pages you need to add.
I indicated the wrong deadline while filling out the registration form. Is it possible for me to shorten the deadline?
You can inform the customer support team that you want to shorten the deadline and it will be possible to do that by paying compensation. The amount of money you will have to pay extra will depend on the difference between the specified deadlines.
What order type should I choose if I cannot find the one that is relevant to my order instructions?
You can forward your order details to the customer support agents. They will study the instructions carefully and will help you decide on the order type.
Can you guarantee authenticity of content when I order papers from you?
Our company ensures originality of content that is also plagiarism-free. We have a team of professional experts that comprises editors and proofreaders. You will not only be guaranteed plagiarism-free content but also properly proofread, formatted, and edited text. When you place papers with us, you can be sure that the study will be conducted from scratch.
Additionally, you will be able to check the delivered aper by PlagiarismSearch. Please mind that such scanner as Turnitin is not used by our team since it tends to save the checked files making it impossible to scan them once more.
Do you guarantee confidentiality of services?
We assure that our services are fully confidential as privacy is one of our central values. None of the information that you share with us will ever be disclosed to the third parties.
Will my paper be ready according to the set deadline?
Yes, sure, our writers guarantee on-time delivery of papers. They will be ready according to the due date that you choose when specifying the deadline.
Is it possible to discuss prices when placing orders?
Unfortunately, we do not provide an opportunity for our clients to negotiate prices for the orders. We have a fixed pricing policy. The only option for clients to get a paper at a lower price is to use some discounts or special offers.
Can I talk to my assigned writer if I have questions?
If you have any pending inquiries, you can communicate with your assigned writer by using the direct messaging system only. You are allowed to send only text messages. In case you need urgent clarifications, you are welcome to get in touch with the live chat support.
The order placement form has frozen just while I was filling it in. What may be the reason?
Such delays are often connected with the exceeding size of files you have been trying to attach. Instead of attaching instructions or study materials to the form on the website, send them via email to the customer support team. You can also attach them via your account once our order is submitted.
I want to place an online test order with you. However, I cannot find the necessary deadline there — my test lasts an hour, but there is no such short deadline option. What shall I do?
You can solve this issue with the help of our customer support team. Contact them before placing your order to find out whether any writer is available at the time when your test has to be taken.
Is it possible to get money refund in the form of bonuses? How will I be able to use them after that?
Please inform the customer support team or our Financial Department (email to firstname.lastname@example.org) about your decision. In their turn, they will notify you whether it is possible. The bonuses will be assigned to your account once your refund request is approved and you will be able to use them for paying for your subsequent orders.
When can I download the paper and how will I receive it?
In the order registration form, you are required to indicate the deadline. Writers assigned to work on your order will adhere to the deadline that you have specified. You will be able to download the paper from your cabinet. You will also get an email stating that your assignment is uploaded to the system.
What order type should I pick?
If you cannot understand what assignment type to select, you can contact the live chat support team. The agents will study your task and will help you decide on the most appropriate order type.
Can I be certain of the quality of writing and can you guarantee me an excellent mark?
Our company can guarantee top quality of writing, but we do not promise grades since they are subjective and are put by professors but not by us. We guarantee premium quality since we have writers holding Master’s and Ph.D. academic degrees. Moreover, to ensure that offer top-notch papers, you can look through the samples available at the site.
Can I get the paper earlier?
If you need your paper sooner than you have indicated in the order placement form, you can place a compensation order to cover the difference in the cost of your assignment that will be changed due to newly set deadline. It means that the difference in the deadlines will be recalculated and you will have to pay extra.
Who will be writing my paper?
All your papers are written by qualified experts who are well versed in your major.
Can I first double-check whether your company’s writers can handle my paper?
Sure, forward your instructions to the live chat support team and they will help you check out these details.
What are the main facts to know about the pricing policy?
The paper price depends on a variety of factors, such as the order type, academic level, deadline, length. To calculate the price, you can use the online calculator or ask the customer support agents to help you out.
How will I get the finished paper?
Papers are uploaded to the system and can be also sent via email. You will be able to find the papers in your profile.
I have already written a part of my paper. Can you finish it for me?
Sure, our writers can handle such task for you. Just forward us your instructions and the paper chapters that you have written and our writers will finish the parts that are left.
What are your working hours?
Our company operates 24/7, so you can contact us any time that you want to place your paper.
Do you work on urgent papers?
Yes, you can rely on our company for the papers with pressing deadlines. In any case, you can consult with our customer support agents to know whether there are available writers able to handle your paper.
I want to choose a specific writer who has already worked on my papers. Can I do that?
Yes, you can choose the “Preferred Writer”option that costs 15% extra. Just find the writer’s ID in your completed orders and then insert it into the new order placement form.
Can you assure me that I will be able to send a revision request if the paper needs some corrections?
If you have noticed that the paper has some flaws, be sure that you can send a free revision request within two days after the deadline expiration. However, if you introduce some new instructions, you will have to place the paid order.
Do you guarantee excellent grades?
No, we never promise any grades since the grading process is handled by different professors differently. However, what we do guarantee is a revision option, plagiarism check, and top quality of writing.
Is there a way to check my paper for plagiarism with your service?
If you purchase the VIP service package, you will be able to choose the plagiarism check option. Once you have bought the respective VIP service, you will then be granted a free plagiarism check of papers.